Quality

At all Country Hearth Inn & Suites properties, we take pride in the high quality standards that all our hotels strive to attain. In accordance, we instituted the Quality Assurance Program which calls for annual reviews of all hotel properties with an overall assessment of the hotel’s accommodations and services from a guest perspective. Everything from pre-arrival to check-in through the entire duration of their stay at the hotel and concluding with checkout is evaluated. With each evaluation, owners and staff receive real-time, quantifiable and objective information that paves the way for improvements of noted hotel deficiencies, conditions and service levels before they become problematic. In short, the evaluations provide a snapshot of the hotel from a true customer perspective and help foster an environment that challenges each hotel to continuously improve their level of quality and service and ensure increased compliance with system standards. The end result is the best level of service and accommodations possible.

Even though we perform our own quality reviews, we still want to hear from you. If you have stayed at any Country Hearth Inn & Suites hotel and want to tell us about the quality or service, you can contact us via e-mail or write to us at the address listed below.

Country Hearth Inn & Suites
50 Glenlake Parkway NE
Suite 350
Atlanta, GA 30328
1-800-432-7992

All Country Hearth Inn & Suites properties are independently owned and operated. Therefore, we suggest that if you experience any problems during your stay that need to be rectified, you should contact the general manager or the hotel owner who will be glad to assist you.